Privacy Policy

Last Updated: November 11, 2025

Welcome to HearYou. This policy explains how we collect, use, share, and protect your personal information, and your rights regarding your personal information.

1. Scope

This privacy policy applies to all services provided by the HearYou app, including subscription management, personalized experiences, and other features. If we provide separate data processing rules for specific features, those rules shall prevail.

2. Information We Collect

Account information: nickname, email, phone number, third-party login identifiers, etc.
Subscription and order information: purchase records, payment transaction IDs, subscription plans, expiration dates.
Usage data: in-app browsing, favorites, and rating records, used to improve service experience.
Device information: device model, system version, unique device identifiers, network information.
Log information: crash logs, API request records, error information, used for troubleshooting.

3. How We Use Information

Provide and maintain core features, including subscription management, personalized content, etc.
Process subscription, renewal, cancellation, and refund requests, and display order records to you.
Improve product experience, analyze usage trends, and optimize content and features.
Send service notifications, important updates, or necessary security alerts.
Comply with laws, regulations, or regulatory requirements, and assist judicial or law enforcement agencies in legal investigations.

4. Information Sharing and Delegated Processing

We do not sell your personal information to third parties.
We may share necessary information in the following situations: completing subscription payments, cloud storage, data analysis, etc.
We will sign strict confidentiality agreements with entrusted parties.
In the event of mergers, acquisitions, asset transfers, etc., we will notify you in advance and ensure information security.

5. Data Storage and Security

We store data in regions that comply with regulatory requirements and take measures such as access control and encryption.
We will retain information for the period necessary for business purposes.
Please keep your account and password safe. If you notice any abnormalities, please contact us promptly.

6. Your Rights

Access, correct, and delete personal information.
Withdraw authorization or cancel your account.
Request a copy of your data or restrict certain processing activities.
If you are a minor, you need parental consent to use this service.

7. Contact Us

Email: leyikon@outlook.com

We will respond within 15 business days.

This privacy policy is effective as of the date of last update. We may update this policy from time to time, and we will notify you of any significant changes.